Refund and Returns Policy for FinestTopUni.com
Effective Date: December 6, 2024
At FinestTopUni.com, we want you to be completely satisfied with your purchase. If you are not fully satisfied, our Refund and Returns Policy provides a straightforward process to return or exchange products. Please read the following policy carefully.
1. Returns and Exchanges
We offer returns and exchanges on eligible products within 30 days of the delivery date. To qualify for a return or exchange, the item must be in new, unused condition with all original packaging, tags, and accessories.
Non-returnable items include personalized or custom-made products, sale items, and gift cards.
1.1 Return Process
To initiate a return, follow these steps:
- Contact Us: Send an email to support@gentlemansbands.com with your order number, reason for the return, and a description of the product.
- Return Authorization: Our team will provide a return authorization and instructions on how to send the item back to us.
- Shipping the Return: You are responsible for return shipping costs unless the item is defective or damaged during shipping. We recommend using a trackable shipping service to return the product.
- Processing the Return: Once we receive the returned item, we will inspect it and process your refund or exchange.
2. Refunds
Once your return is processed and accepted, we will issue a refund to the original payment method. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.
- Partial Refunds: If the returned item shows signs of damage or use, we reserve the right to issue a partial refund based on the condition of the item.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part or a defective item.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@gentlemansbands.com with your order details and photos of the damage. We will arrange for a return, replacement, or refund at no extra cost to you.
4. Late Returns
Returns made after the 30-day return period will not be accepted. Please ensure that you return items within the specified time frame to qualify for a refund or exchange.
5. Exchanges
We offer exchanges for products of equal or lesser value. If you wish to exchange an item, please follow the return process and place a new order for the replacement item. We will not charge additional shipping fees for exchanges.
6. Final Sale Items
Items marked as “final sale” are non-returnable and non-refundable. These include clearance items, discounted products, and any items designated as final sale during the checkout process.
7. International Returns
Currently, we only accept returns from customers within the United States. For international orders, please ensure you select your items carefully before purchasing.
8. Contact Information
For any questions related to our return and refund process, please contact us at:
- Email: support@gentlemansbands.com
- Phone: (212) 555-7890
- Address: 1234 Fifth Avenue, Suite 567, New York, NY, 10029, United States